Shipping & Returns

Shipping Options

At StaminUp, we understand the importance of receiving your order promptly and discreetly. That's why we offer efficient shipping options tailored for our customers in Hong Kong. We ensure that all orders are processed quickly, with domestic and international shipping methods available. Our domestic shipping covers all regions within Hong Kong, ensuring your StaminUp gummies arrive safely and securely at your doorstep. For those located outside Hong Kong, we offer reliable international shipping options to get your orders to you, no matter where you are.

Estimated Delivery Times

We strive to provide fast and reliable delivery services for all StaminUp orders. For customers in Hong Kong, expect your package to arrive within 2-4 business days from the date of dispatch. International orders may take slightly longer, typically between 7-14 business days, depending on your location. We work diligently to minimize delays and ensure that all orders are delivered on time. Please note that these times are estimates and can vary based on factors such as public holidays and customs processing, especially for international deliveries.

Order Tracking Info

Once your order has been shipped, we provide a tracking number to keep you informed about your shipment's progress. You can easily track your StaminUp package using the link provided in your shipping confirmation email. This allows you to monitor your order from the moment it leaves our facility to its arrival at your designated address. Should you have any questions or concerns regarding your shipment, our customer service team is here to assist you every step of the way.

Return & Refund Policy

At StaminUp, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Returns can be initiated within 30 days of receiving your order. Items must be returned in their original condition and packaging to qualify for a refund. Once we receive the returned product, we will process your refund within 5-7 business days. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs.

Damaged / Lost Package Process

In the unlikely event that your StaminUp package is damaged or lost during transit, we are here to help. If your package arrives damaged, please contact our customer support team immediately with photos of the damage and your order details. We will work with you to arrange a replacement or refund as quickly as possible. For lost packages, our team will initiate an investigation with the courier service to locate your order. Rest assured, we are dedicated to resolving any issues promptly and ensuring you receive your StaminUp products without further delay.

Contact Support CTA

If you have any questions or need assistance with your StaminUp order, our dedicated customer support team is ready to help. Contact us via email or phone, and we will respond promptly to address your concerns. Your satisfaction is our top priority, and we are here to ensure you have a positive experience with StaminUp. For immediate assistance, please reach out to our support team today.